ITIL & ISO Service Areas

Service Strategy Service Design
Define the market Service Catalog Management
Develop the offerings Service Level Management
Develop strategic assets Capacity Management
Prepare for execution Availability Management
Financial Management Security Management
Demand Management IT Service Continuity Management
Service Portfolio Management Supplier Management
Requirements Engineering
Data and Information Management
Application Management


Service Transition Service Operation
Transition Planning and Support Problem Management
Change Management Incident Management
Service Validation and Testing Event Management
Evaluation Request Fulfillment
Release and Deployment Management Access Management
Service Asset and Configuration Management Server Management and Support
Knowledge Management Network Management
Managing Communications and Commitment Database Administration
Managing Organization and Stakeholder Change Mainframe Management
Stakeholder Management Directory Services Management
Internet/Web Management
Middleware Management
Desktop Support
Storage and Archive
Facilities and Data Centre Management
IT Operations
Monitoring and Control


Service Improvement
Improvement Process
Service Measurement
Service Reporting