Network Engineer (Tier Two)

5+ years’ experience in the Information Technology industry.   Experience maintaining Network and Security technologies and the systems.  Understanding of Cloud technologies, network, security devices and ITIL process and procedures.

Responsibilities

  • Manage change deployments that are updating configurations on security on equipment and report out issues.
  • Familiar with 2 or more of the following device configurations
    • firewalls: Fortinet, Cisco, Palo Alto
    • Routers: Cisco including circuit and WAN management
    • Switches: Cisco
    • Network Management tools: Netreo, Zabbix
    • IAM: Okta
    • EDR: Crowdstrike, Sentinel One
    • 5G equipment: Nokia, Cisco
    • IoT equipment
  • Maintain bridges and handle escalations for changes that have issues.
  • Maintain complete detail of issues in ticketing system.
  • Handle call from customer.
  • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
  • Meet SLA/SLO requirements for response, restore, and notification time.
  • Mentor and train other personnel as needed.
  • Be able to work shift work to include 2nd and 3rd